Customer Service Manager

A. Cory. It is amazing to know that your livelihood matters as an employee. This has been proven to me many times. It gives me a sense security and encourages me give all I have. 100% always.

As the customer service representative, being able to provide resolutions to our customers, is rewarding knowing I have helped in some way.

It’s a team effort. We strive to be the best, and to always improve our services to customers. There is always a sense of pride, and support from the whole team, everyone has their own niche, each individual is an integral part of a well oiled machine that is Team Aquarium Co-op.

My background is in education and working with special needs kids.

I have had fish in some form or fashion since I was a child. When I first moved out, a 75 gallon fish aquarium was one of my first purchases. I have had ponds I dug and landscaped, with goldfish and koi for 20+ years up until the last 2 years.

A: Honestly, I don’t think it could be anything more than simply being hired and handed the reins of the customer service position, knowing the high standards Cory has for this company, and being trusted with such an integral part of the business. This is something that I take pride. Customer service is what makes or breaks a business.

A: I answer all team/shipping Aquarium Co-op emails. Any shipping or product issues that may arise, I can help. Troubleshooting products. I answer all day to day questions from meds and treatment, fish illness, in store, product, and youtube channel questions etc.. I also create orders for reships, edit orders as needed. As well as handling returns/refunds, warranties, and reships when things don’t arrive in good condition due to delays, or weather that affects plants, or lost. I reach out to customers who leave feedback about their experience with plants and dry goods to make sure they are satisfied.

It is my goal to provide the best customer service experience as possible, with an outcome that provides the customer with the sense of fully being taken care of, with the least amount of hassle possible, and in an extreme timely manner.

Q: This question is more difficult than choosing a favorite child. It would be the clown killis and the peacock-gudgeons in the tank I’m looking at from behind my desk. In my 125 it would be the Amazon puffers, and the emperor tetras that are breeding, I have fry, to teenagers, to adults, so fun to watch. The colony is really getting big.

A: I am a fully aquascaped tank with discus. Although I have never owned discus before, I would love to. I would also love my reef tank back up and running, but I don’t have the time right now.

My ultimate dream tank is one that George Farmer would have scaped.

Types of tanks: Planted communities. How many years has it been in existence? It was set up for over a year. – List the fish in it: This is my favorite tank not because of how it looks but all the fish are from friends and fishtubers. Galaxy blue tails From Keng Lee/Twincitiesguppies. Bob Steenfott/Steenfott Aquatics has peacock gudgeons and blue neon rasboras. Also, clown killies. Blue dream A team shrimps from Lucas/Lrb Aquatics. Furcatas from Dan/Dan’s Fish. Plants from Aquarium Co-op and a wide assortment of snails, ramhorn and nerites, and amano shrimp and neons from Aqua Huna. Buce from Dan Slee. Erik Lucas. – What is your biggest goal or challenge with this aquarium? This is a pretty basic set up with a sponge filter and USB nano air pumps, and my original Fluval 2.0 light. Because this is a basic setup, there aren’t many problems. The tank should be planted higher and the clown killis and peacock gudgeons should breed in it.

This product can be used to clean glass. It removes even toughest algae, such as green spot algae, with ease. They are indispensable. I have an older 75 gallon that has algae almost embedded in it. The mag float cut right through it. They are quiet and so handy that you can’t beat their USB air pumps. They are handy when someone sends you fish out of the blue (happens to me a lot) and you may not be ready, thow a cycled sponge filter in a bucket, and power it with a USB, such a lifesaver sometimes. Pre filter intake sponges are necessary. These sponges are perfect because they have a closed bottom. They don’t clog so quickly. Adds extra surface area for BB to grow, with the extra filtration to reduce filter maintenance. – Xtreme Krill Flakes, love this food, the fish really fire up and love this food. Xtreme shrimpee sticks. The antics this food produces in my shrimp is so much fun to watch that they ride on each other’s backs and try to steal and chase one another for the food. – Never clog air stones. I love the fact that they can be adjusted, tightened all of the way down, which results in super fine bubbles. And, of course, they never clog. Easy Green Fertilizer – Provides all you need for beautiful plants.

– Take your time, have patience, lots of patience. This hobby doesn’t offer instant gratification. It’s all about the journey, and not the final result. Do not expect your plants to grow in a matter of hours. Give them time to get used to the tank and be patient. – Breed at least one fish, it’s so rewarding. – Root growth takes time. Only then will you see growth above the substrate. Just like garden plants and house plants. For planted tanks, you can set timers to turn on your lights.